Thank you for visiting Flowers Morden’s website. These Terms & Conditions form a legally binding agreement between you (“the customer”) and Flowers Morden regarding the use of our site and services for online flower delivery in Morden and the surrounding areas. We encourage all customers to read these terms carefully before placing an order. By placing an order with Flowers Morden, you confirm your acceptance of these Terms & Conditions.
In these Terms & Conditions, unless otherwise specified, ‘we’, ‘us’, or ‘our’ refers to Flowers Morden. ‘You’, ‘your’, or ‘customer’ refers to the individual or entity placing an order for flower delivery services.
These Terms & Conditions apply to orders placed for delivery within Morden and surrounding areas as specified by Flowers Morden. If you are unsure whether your location is covered, please consult our delivery area information before ordering.
2.1 All flower orders for Morden and surrounding areas must be placed through our website. Select your preferred flower arrangements and add them to your shopping basket. Check the contents of your basket before proceeding to checkout.
2.2 You will be required to provide delivery details (recipient name, address, and preferred delivery date), payment information, and any gift messages during the checkout process. Please ensure all information provided is accurate and complete.
2.3 After submitting your order and payment details, you will receive an order confirmation on-screen and via email. This confirmation acknowledges receipt of your order but does not constitute acceptance.
2.4 Order acceptance occurs when we dispatch the flower arrangement to the supplied delivery address. We reserve the right to reject any order before dispatch, for reasons including but not limited to stock unavailability, payment failure, suspected fraudulent activity, or outside our delivery area.
3.1 All flowers and arrangements are subject to availability. Flower stocks naturally vary through the year. In the event that a particular flower or product is unavailable at the time of fulfilment, we reserve the right to make suitable substitutions with flowers and products of equal or greater value and quality without prior notice. Any significant variation will be communicated where possible.
3.2 Images displayed on the site are for illustration purposes and, due to seasonal and supply factors, may not always reflect the precise arrangement received.
4.1 All prices shown on the Flowers Morden website are in GBP (£) and include VAT unless otherwise stated.
4.2 Delivery fees, where applicable, are displayed separately and will be added to your total at the checkout stage. The total order price is inclusive of all charges.
4.3 We accept payment via the payment methods offered at the time of checkout. Payment is required in full before your order is processed and dispatched.
4.4 Flowers Morden reserves the right to amend prices at any time. However, pricing at the time of order placement will apply to your order.
5.1 Flowers Morden delivers to Morden and surrounding areas. Our website contains information about delivery zones and times. If you attempt to place an order outside our covered zones, we will contact you as soon as possible to resolve the issue or process a refund.
5.2 Delivery dates and times are estimates. While we make every effort to fulfil your requested delivery date, adverse weather, traffic, or other circumstances beyond our control may occasionally prevent timely delivery.
5.3 If the recipient is unavailable at the delivery address, our driver may attempt to leave the flowers with a neighbour or in a safe location. A delivery card will be left where possible to inform the recipient of the delivery attempt or collection details.
5.4 Please ensure the delivery address and recipient information are accurate. Flowers Morden cannot accept responsibility for failed or delayed deliveries due to incorrect or incomplete information provided by the customer.
6.1 Order cancellations or amendments must be requested before the order has been dispatched. Once your order is being prepared or has left our premises, cancellations or changes cannot be guaranteed.
6.2 To request a cancellation or amendment, please contact us as soon as possible. We will confirm whether a cancellation or change is possible and process any eligible refund promptly.
6.3 Perishable goods such as flowers are exempt from the usual statutory right of cancellation after dispatch, except where goods are faulty or not as described.
6.4 If your order arrives damaged or is incorrect, please notify us within 24 hours of delivery, providing photographic evidence if possible. We may offer a replacement, partial refund, or full refund at our discretion after investigation.
6.5 Refunds are made using the original payment method and may take several working days to process, depending on your bank’s policies.
7.1 You are responsible for providing correct and complete delivery and recipient details, including specific access instructions where necessary.
7.2 Upon receipt, care instructions included with the arrangement should be followed to maximise the life of your flowers. We cannot accept responsibility for flowers that perish due to misuse, neglect, or failure to follow care guidance.
7.3 If you provide us with a gift card message, please ensure its accuracy. We reserve the right to edit or refuse messages that contain offensive, inappropriate, or illegal content.
8.1 Flowers Morden’s liability for any loss or damage arising in connection with your order is strictly limited to the purchase price of your product and delivery fee (if applicable).
8.2 We cannot accept responsibility for consequential, indirect, or special losses suffered as a result of late delivery, failed delivery due to incorrect details, force majeure events, or due to circumstances beyond our control.
8.3 Nothing in these Terms & Conditions affects your statutory rights as a consumer or limits our liability for death or personal injury resulting from our negligence or fraudulent misrepresentation.
9.1 Flowers Morden complies with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 in handling personal information. Your personal data will be processed and stored in accordance with our Privacy Policy for the purpose of fulfilling your order and improving our services.
9.2 Flowers Morden does not retain payment card details on its systems. All payments are processed securely via trusted third-party payment processors.
10.1 The content on the Flowers Morden website, including photos, text, and logos, is the intellectual property of Flowers Morden or its licensors. It is prohibited to reproduce, copy, or distribute site content for commercial purposes without our express written consent.
11.1 These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or from the provision of our flower delivery services to you will be subject to the exclusive jurisdiction of the courts of England and Wales.
12.1 Flowers Morden reserves the right to amend these Terms & Conditions at any time. Updates will be posted on our website, and your continued use of the site after changes are made will constitute acceptance of the new terms. We recommend checking this page periodically for updates.
13.1 If any part of these Terms & Conditions is found to be invalid or unenforceable by a court, the validity of the remaining provisions will not be affected.
13.2 These Terms & Conditions, together with your order details and our Privacy Policy, constitute the entire agreement between Flowers Morden and you in relation to your online flower delivery order.
Note: These Terms & Conditions apply to all Flowers Morden customers in Morden and its surrounding areas. If you have questions or require clarification, please contact our customer service team before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Morden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Morden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
