At Flowers Morden, we pride ourselves on sourcing and delivering the freshest flowers to homes and businesses throughout Morden and the surrounding areas. As a trusted local florist, our commitment is to ensure each bouquet arrives looking beautiful and vibrant, embodying the high standard our customers expect. Every order is covered by our Fresh Flowers Guarantee, giving you greater confidence when choosing us for your special occasions and daily floral needs.
We handle every arrangement with the utmost care, but in the rare event that your flowers arrive damaged, we are here to help. If your order arrives in less than pristine condition, please notify us on the day of delivery. Retain the original packaging and take clear photographs of the damage. This will help us resolve your case swiftly and to your satisfaction.
We understand that timely assistance is important. Our team will review your case and provide a resolution – either through a replacement of your order or a full refund, depending on your preference and the situation.
Your satisfaction with the freshness and quality of our flowers is our top priority. We guarantee that flowers delivered by Flowers Morden will remain fresh for a minimum of 5 days following delivery, provided they are cared for according to the instructions supplied with your arrangement. If your flowers wilt or decline before this period, please contact us within the five-day window so we can investigate and offer a solution. Our aim is for you to enjoy your floral gift for as long as possible.
Should there be any concern regarding the condition or longevity of your flowers within the guaranteed freshness window, you may be eligible for a complimentary replacement or a full refund. The options available are:
Our team will always endeavour to accommodate your preference and make the process as seamless as possible.
Your feedback is instrumental in maintaining our quality of service. If there is any aspect of your order or our service that does not meet your expectations, we encourage you to raise a complaint with us. Simply contact us with your order details and the nature of your concern. Our customer care team will acknowledge receipt of your complaint within one working day and follow up promptly to investigate and resolve the matter to your satisfaction.
As a long-standing Morden florist, we value honest customer feedback and are dedicated to continual improvement. Every complaint is handled professionally, fairly, and confidentially.
With years of experience serving both households and businesses in Morden, we are your local floral experts. Our reputation rests on providing exceptional service and guaranteeing the lasting freshness of every bouquet. Trust Flowers Morden for quality, reliability, and the peace of mind that comes from dealing with a genuine local business.
Thank you for supporting your neighbourhood florist. We look forward to delighting you with our service and flowers, every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
